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Senior Watersports Instructor
Competitive Salary + full board accomodation +training
JCA is one of the fastest growing providers of School Activity Holidays. We are proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun!
Reporting to the Centre Activity Manager, you will be responsible for supporting them in the day to day running of the centre and in the delivery of water sports / activity sessions.
The Senior Water Sports Instructor will be required to manage our activity programme and lead a team of multi trained activity instructors. Ensuring that the team are motivated, presented in line with company grooming standards and are focused on delivering excellent results throughout the operation.
You will be a key focal point of management and customer service contact for our suppliers and visiting groups prior to and throughout the operation. The activity team will act as exemplary role models and be a key point of contact for all customers throughout their stay.
What You'll Be Doing
Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and targets are achieved.
Ensuring that Party Leader Welcome Meetings are effectively delivered throughout the operation.
Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
Responsible for ensuring that the Company’s Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
Responsible for ensuring that all parts of the site adhere to BAHA, LOtC, Adventuremark, BCU & AALA standards and procedures.
Compliance with the Company’s child protection policy at all times.
Ensuring that all promotional material is in line with the operational presentation / display standards and that the highest standards are maintained throughout the season.
Ensure the Company’s Equal Opportunity policy is being followed in all aspects of the operation.
Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
Assisting with operational staff movements between centres.
Undertake Senior duties to include overnight duties.
Assist the Centre Activity Manager in all aspects of centre operations.
21 years old or above
Valid driving license
UKCC Level 2.
FSRT (Foundation Safety Rescue Technician)
Demonstrate an understanding of BAHA and their requirements
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