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Senior Climbing Instructor and Duty Keyholder

  • Job Location

    Cardiff, Wales & Cheltenham, Gloucestershire

  • Start date


  • Duration


  • Job Benefits

    £20,000 - £24,000, 28 Days holiday PA


Boulders is a vibrant and dedicated team whose mission is to:
"Give everyone the opportunity to enjoy the benefits the world of climbing has to offer and help them achieve their climbing goals, regardless of age, ability or background.£

Climbing offers opportunities to stay active, be healthier and happier, meet new people, challenge ourselves both physically and mentally and get out and explore the wider outdoors. It spans age, ability and background and offers an ever evolving challenge and opportunities to explore. Indoor climbing is the simple, accessible entry into this pastime. Start in your local centre with a friendly team providing all the advice, mentoring and equipment. From here, join our community and watch the adventure unfold. 

This is a ‘whole of service’ role.  Working as part of a 2 or 3 person team you will be responsible for the delivery of our entire service to our customers.  Working on a rota, the team will be required to ensure day to day operations happen, following and creating Standard Operating Procedures to ensure the safe and successful running of the centre.  You will be supported by a strong head office team, and manage a casual team of instructors and front of house assistance. 

The role will involve:
·         Dealing with enquiries and converting sales of facility use, equipment sales or cafe purchases
·         Ensuring the centre is clean and in good repair
·         Instructing, coaching or inducting sessions
·         Managing the delivery of our product suite ensuring it lives up to the high standards of the Boulders brand
·         Managing part time or casual employees including their rotas, professional behaviour and morale
·         Careful management and conservation of costs, resources and expenditure especially personnel hours
·         Opening and closing the facility, acting as a key holder and following standard operating procedures
·         Reporting and liaising with head office on a regular basis
·         Providing first aid and health and safety provisions
·         Stock and company equipment management
·         Assist with the organising, promoting and running regular events that support and promote our community of climbers


    Key requirements

  • 2 years instructing experience
  • First Aid at Work
  • Climbing Wall Development Instructor award
  • Foundation Coach Training
  • Experience with NICAS / NIBAS desirable but not essential
  • Experience working as a professional instructor
  • Track record of working without direct supervision and management

Personal qualities

  • Self motivated, hardworking and able to deal with challenges
  • Happy working on your own to achieve outcome focused objectives
  • Able to work as a part of a team to achieve the centre’s overall objectives
  • Have experience of working within a climbing centre in a supervisory role
  • Pro-active approach towards customer service with demonstrable experience of dealing with the general public
  • Practical knowledge of health and safety issues and their implications for the operation of a sports centre
  • Committed to providing high standards of performance
  • Broad knowledge of climbing best practice; current industry standards and experience of DIY / construction / maintenance
  • Organisational skills
  • Communication skills and reporting
  • Accountability and a proactive approach to when things go wrong. 

Wage and benefits
CPD, flexible hours of work, support for someone wanting to become a full site manager in the future, Holiday, Pay, Staff uniform offering, Staff equipment purchasing

About us

Established in 2008, Boulders has grown and supported the South Wales climbing community for 11 years. Building on the success of our centre in Cardiff and the licensed model we deliver in Bridgend, we are on the cusp of launching a second site in

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Copyright ©2006 - 2021. 247 Media Ltd.
Copyright ©2006 - 2021. 247 Media Ltd.